Shipping Policy

Order Processing

All orders are processed within 1–3 business days after your order has been placed. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

Shipping Times

Estimated delivery times vary depending on your location:

• United States: 5–12 business days

• Canada: 6–15 business days

• United Kingdom: 4–10 business days

• Europe: 5–12 business days

• Australia & New Zealand: 6–15 business days

• Rest of the World: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after your package has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you need further assistance, our support team will be happy to help investigate the issue.

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your package and include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review your claim and work toward an appropriate resolution as quickly as possible.

Multiple Shipments

If your order contains multiple items, they may arrive in separate packages depending on warehouse availability and shipping logistics.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page.